F.A.Q
General:
Q: How quickly do orders ship-out from your store? Is tracking included?
A: All items (non repairs) normally ship in 3 business days. We're a small shop and advertised times are estimates not guarantees. Tracking is included with all orders and emailed to customers.
Q: What about international orders?
A: Yes we ship international. If your country is not supported during checkout please contact us. Please note, console services are for US customers only.
Q: Where do I ship my console for servicing?
A: Every order is given exact instructions for shipment. Please contact us if you do not receive mailing instructions after payment.
Q: Who pays for shipping?
A: Customer is responsible for all shipping charges.
Q: How long will it take to upgrade my console?
A: Generally a few weeks. I have a page dedicated to ETA times here.
Q: Where are you located?
A: North Carolina.
Q: Can I send you a previously modded console, broken, barn-stored console or something with "issues" for an upgrade?
A: Ask before purchasing. We mainly offer preventative maintenance & upgrade services. Sending a broken console for a video upgrade or tuneup will have additional charges OR the order might be canceled. Currently I am only focusing on upgrade orders. Poorly modded or broken consoles will be returned unless pre-approved.
Ordering:
Q: When will your item be in stock?
A: If the estimated restock date is known it will be listed on the store page title.
Q: It's sold-out can I pre-order?
A: If PreOrders are allowed it will be clearly posted on the store page.
Q: Can I purchase a console via eBay/Amazon and ship directly to you for upgrades?
A: Yes but ask first. Make sure the seller places the RetroFixes order number on the box or have your contact info with the shipment.
Q: Can I cancel my order?
A: All Sales are Final. Orders can not be changed or canceled after payment.
Shipping:
Q: What about international orders?
A: Yes we ship international. If your country is not supported during checkout please contact us. Please note, console services are for US customers only.
Q: Should I include power adapters and controllers when I ship a console to you?
A: No, Send only the main console or item being worked on. I will not be held responsible for misc accessories hiding in packing peanuts.
Q: How much is shipping?
A: Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page.
Q: How should I pack a console?
A: USPS offers free shipping boxes at the Office. They do not offer free tape or padding. Make sure to use bubble wrap or foam. Plastic consoles are not invincible and will break if not properly padded and boxed. If in doubt use a UPS store. UPS will box everything and make your life easier. Please follow these safe shipping guidelines! I will not be held responsible for cracked or chipped consoles.
Misc:
Q. Are you a good tech?
A. Bad techs do not stay in business. My upgraded consoles are in the Google Inc building, Nintendo of America headquarters & Museum exhibits. Plus many Youtubers such as MylifeinGaming, The GamingHistorain & Mike Matei. View my testimonials page here for more customer feedback.
Q: Do you offer discounts if I send multiple consoles for mods?
A: Currently I only offer discounts on wholesale purchasing of parts and kits. No discounts are offered on labor/mods.
Q: Do you have a TERMS OF SERVICE page?
A: Yes, you can view it here
RETURNS
Q: Can I return a game, part or upgrade kit if I no-longer want it.
A: All sales are final with no exceptions.
